Gua Sha & Tools Essentials

Q1: What is Gua Sha and how does it work?

Gua Sha is an ancient healing technique that uses a smooth-edged tool to gently massage the skin, promoting circulation, relieving muscle tension, and supporting lymphatic drainage.

Q2: Is Gua Sha safe for beginners?

Yes! Our tools are beginner-friendly. Start with light pressure, use facial oil, and follow our step-by-step tutorials to build your ritual with ease.

Q3: What’s the difference between the stainless steel tool and the electric devices?

The stainless steel tool offers a traditional, manual experience—great for control and cooling effects. Our smart devices enhance your routine with features like heat, vibration, and microcurrent for more intensive care and faster results.

How to Use Our Products

Q4: Can I use the face massager on my body, or vice versa?

Yes—our facial massagers are safe to use not only on the face, but also on areas like the neck, shoulders, arms, legs, and upper back. They’re designed with versatility and gentle care in mind.

However, our electric meridian massagers are intended strictly for body use only. They are specially designed for deeper tissue stimulation and wider surface areas.

Q5: How often should I use my Gua Sha tool?

For best results, use 3–5 times per week. Even a few minutes a day can improve circulation and enhance your glow.

Q6: How do I clean the tools?

For facial massagers, gently wipe the device with a soft damp cloth and mild soap after each use. Avoid submerging the device or using harsh chemicals.

For stainless steel Gua Sha tools, clean with gentle soap and water, then dry thoroughly. You may also disinfect with rubbing alcohol once a week.

For electric meridian massagers, the bottom massage head can be rinsed directly with water, but avoid wetting the charging port or motor body.

🧼 Tip: Always dry your tools completely before storing.

Q7: Do the electric massagers need to be plugged in?

No—all our devices are cordless and USB rechargeable. They’re travel-friendly and easy to use on the go.

Oils & Pairing Tips

Q8: Can I use the mugwort ginger oil with all your tools?

Yes! Our Mugwort Ginger Oil is safe to use with both manual and electric Gua Sha tools. It enhances glide and provides warming, herbal benefits—especially for body massage and meridian therapy.

Q9: Is the oil suitable for sensitive skin?

It’s formulated with natural plant-based ingredients and is generally safe for all skin types. If you have very sensitive or allergy-prone skin, we recommend doing a patch test first.

Orders, Shipping & Returns

Q10: Do you offer international shipping?

Yes, we ship worldwide. Shipping times and rates are calculated at checkout.

Q11: What if I have an issue with my product?

We’re here to help! Please contact our customer service team within 14 days of receiving your order. We offer replacements or refunds for defective items.

Q12: Can I return an opened item?

We accept returns within 30 days of purchase, as long as the item meets our return eligibility requirements. Please refer to our full Return Policy for details.

💡 Note: Skincare items must be unused and in original packaging to qualify. Please refer to our Return Policy for full details.

Tips, Results & Recommendations

Q13: Can I use Gua Sha if I have acne or rosacea?

If you have active breakouts or skin inflammation, we recommend avoiding Gua Sha on those areas until your skin has calmed. Always consult your dermatologist if unsure.

Q14: When will I start seeing results?

Some users see immediate effects like reduced puffiness or tension relief. Visible skin improvements (like tone and contouring) typically appear after consistent use over 2–4 weeks.

Q15: Do I need to use Gua Sha in the morning or evening?

Either works! Morning use helps depuff and energize; evening use promotes relaxation and detox. Choose what fits your rhythm.